Introduction

At Alanfal International Trading, we are committed to providing high-quality products that meet your expectations.
In the event that you receive an incorrect or defective item, we offer a hassle-free exchange process to ensure you receive the correct product in perfect condition.

Eligibility for Exchange

  • Defective or Incorrect Items: Exchanges are only eligible if the product delivered to you is incorrect or defective due to an error on our part. This includes any items that may have been damaged during shipping or were not as per your order.

  • Time Frame: To be eligible for an exchange, you must contact our customer service team within 7 days of receiving the product.

  • Condition of Product: The product must be returned in its original, unused condition, along with the original packaging and all included accessories or documentation. Products showing signs of use, tampering, or missing components may not qualify for an exchange.

Procedure for Exchange

  • Contact Us: To initiate an exchange, please reach out to our customer service team via email or phone, providing details about the issue, including photos if applicable. This helps us assess your request quickly.

  • Assessment: Upon receiving your request, we will review it to determine eligibility. If the product qualifies for an exchange, we will notify you and guide you through the next steps.

  • Return Process: We will arrange the collection of the incorrect or defective item. Please ensure the product is securely packed in its original packaging to prevent further damage during transit.

  • Replacement Product: Once we receive and verify the returned item, we will send you the correct or replacement product at no additional cost. You will receive a shipping confirmation email with tracking information once the replacement is dispatched.

Exchange Costs

  • Free Exchange: If the error or defect is on our part, Alanfal International Trading will cover all shipping costs related to returning the incorrect item and delivering the replacement.

  • Non-Eligible Exchanges: If the product does not meet the exchange criteria, we will notify you, and the item will be returned at your expense. Please ensure the product meets the exchange requirements to avoid unnecessary delays.

Processing Time

  • Exchange Review: Once your exchange request is submitted, it typically takes 2–5 business days for review and approval.

  • Replacement Delivery: After approval and receipt of the returned item, the replacement product will be dispatched within 1–3 business days. Delivery times may vary depending on your location.

Customer Satisfaction

At Alanfal International Trading, customer satisfaction is our top priority.
We understand that issues may arise and are committed to resolving them promptly. Our goal is to ensure that every exchange process is smooth, transparent, and meets your expectations.

If you have any questions about our exchange policy or need assistance with a product issue, please don’t hesitate to contact our customer support team — we’re always happy to help.