Introduction

At Alanfal International Trading, customer satisfaction is our top priority.
If for any reason you are not completely satisfied with your purchase, we offer a comprehensive Refund & Cancellation Policy to ensure a smooth and transparent shopping experience.

Cancellations

You can cancel your order as long as it has not been processed or shipped.
To cancel an order, please contact our customer support team as soon as possible after placing your order.

Refunds

  • Products can be returned for a refund within 7 days of receipt.

  • The product must be unused, in its original condition, and in the original packaging with all accessories and invoices included.

  • Refunds will be issued using the same payment method used for the original purchase and may take 7 to 21 business days to reflect in your account.

Exemptions

Customized or personalized products cannot be returned or refunded,
unless there is an error on the part of Alanfal International Trading.

Return Shipping Costs

Customers are responsible for return shipping costs,
unless the return is due to an error by Alanfal International Trading (such as receiving a wrong or damaged item).

At Alanfal International Trading, we strive to make every shopping experience seamless and hassle-free.
If you need assistance with a cancellation or refund, please contact our customer support team, and we’ll be happy to assist you.